Shipping & Returns

Package shipping:

As a general rule, packages are sent in 5/10 days if the product is in stock.

In the case of not being in stock the product should be put in contact with our customer service through:

Telephone number: 961 344 361.


Shipping costs include handling and packaging costs, as well as postal expenses. The handling costs have a fixed price, while the transport costs may vary according to the total weight of the package. We advise you to group all your items in one order. We can not combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for any damages that your package may suffer after shipment, but we do our best to protect all fragile items.

The boxes are large and your items will be well protected.


Product returns will be accepted during the 5 days after delivery at the email address provided by the customer.

The reasons for return will be the following:

- Due to malfunction.

- For damages suffered in transportation.

Returns will be processed through:

Telephone number: 961 344 361.

EMAIL: ona@ona.ess.

C/ Ruzafa 5-4º-4ª ---- CP.46004 ---- Valencia (Spain) ---- tel. +34 961344361 ---- fax. +34 961341297 ---- ----